Privacy Policy
Last updated: [DATE — owner to confirm]
1.Information we collect
When you fill in our quote form or get in touch, we may collect the following information:
- Your name — so we know who we're talking to.
- Phone number — so we can call you back about your enquiry.
- Email address — so we can send you a quote or reply in writing.
- Suburb or location — so we can confirm we service your area.
- Service required — for example polished concrete, epoxy or garage flooring.
- Project details — anything you tell us about your space, the size, the floor or what you're after.
- Optional photos you upload — images of your floor or space, if you choose to send them, to help us understand the job.
You don't have to provide all of this, but the more you share, the more accurately we can help and quote.
2.How we use your information
We use the information you give us only to:
- Respond to your enquiry and answer your questions.
- Prepare and send you a quote.
- Arrange an on-site assessment if needed.
- Carry out and manage your flooring project if you go ahead.
- Contact you about your job while it's underway.
We won't use your details for anything you wouldn't reasonably expect, and we won't send you marketing you didn't ask for. We do not sell or rent your personal information to anyone.
3.How your information is stored
We take reasonable steps to keep your information secure and to limit who can access it. Enquiry details are kept only for as long as we need them to respond to you, complete your work, and meet any record-keeping obligations, after which they may be deleted.
No method of storing or sending information is ever completely secure, so while we do our best to protect your details, we can't guarantee absolute security.
4.Third-party tools
To run our website and manage enquiries, we may use trusted third-party tools and services. Depending on what we use, these could include:
- Website analytics — to understand how people use our site (for example, which pages are visited).
- Form handling — to receive and process the quote forms you submit.
- Email services — to send and receive emails with you.
Where these tools are used, your information is handled in line with the relevant provider's own privacy terms. [OWNER TO CONFIRM: list the specific tools/services used once chosen, e.g. Google Analytics, a form provider, an email provider]
5.Accessing or deleting your information
You can ask us at any time to:
- See what personal information we hold about you.
- Correct anything that's wrong or out of date.
- Delete your information, where we're not required to keep it.
Just get in touch using the contact details below and we'll help. We may need to confirm your identity before acting on a request.
6.Cookies
Our website may use basic cookies or similar technology to help the site work properly and, if analytics is enabled, to understand how the site is used. You can usually control or disable cookies through your browser settings. [OWNER TO CONFIRM: whether cookies/analytics are in use, and whether a cookie banner is required]
7.Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "last updated" date at the top will be revised.
8.Contact us
If you have any questions about this Privacy Policy, or you'd like to access or delete your information, please get in touch:
- Phone: 0428 164 745
- Email: joe@chapolishedconcrete.com
- Business name: CHA Polished Concrete & Epoxy [OWNER TO CONFIRM: registered legal/trading entity name & ABN if applicable]
Or use our contact page to send us a message.